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FAQ

Shipping

Discover Rack Attack's range of efficient ground shipping options, learn about our free shipping for orders over $200, and understand how we handle oversized items.

How does drop shipping work?

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Do you ship to Alaska and Hawaii?

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What should I do if my order arrives damaged or if there are missing items?

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Are there any restrictions on items that can be shipped due to size or weight?

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Do you offer international shipping?

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How can I track my order once it has been shipped?

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What shipping options are available, and how are shipping rates determined?

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When is the last day to purchase so I can receive my order by Dec 24th?

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Returns & Exchanges

Learn about our hassle-free return process for unused and unassembled items within 60 days, understand restocking fees for certain returns, and find out about refund processing times.

How will I receive my refund, and how long will it take to process?

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What condition must an item be in to qualify for a return or exchange?

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How long do I have to return an item for a full refund or exchange?

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Are there any restocking fees for returns or exchanges?

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What is the process for returning an item I purchased online?

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Price Matching

Explore Rack Attack's commitment to offering the best deals with our Best Price Promise policy, including exclusions, the process for requesting a match, and considerations of shipping costs in price comparisons.

Are shipping and handling charges considered in price-matching comparisons?

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Does the price matching policy apply to online retailers as well?

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How do I request a price match for a product I found at a lower price elsewhere?

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Are there any exclusions or limitations to the price-matching guarantee?

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What is Rack Attack's price-matching policy?

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Guaranteed Fit

Understand Rack Attack's Guaranteed Fit policy, ensuring the perfect fit for your vehicle, with exclusions and procedures if a product doesn't fit as guaranteed.

Does the Guaranteed Fit policy apply to online purchases?

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Are there any exclusions to the Guaranteed Fit policy?

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What should I do if a product doesn't fit as guaranteed?

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How do I ensure I select the correct product for my vehicle's fit?

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What does the Guaranteed Fit policy cover?

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Installation

Learn about Rack Attack's comprehensive installation services for all products, including cost variations, scheduling methods, typical installation times, and post-installation support.

What should I do if I encounter issues with a product after installation?

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How long does a typical installation take?

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Can I schedule an installation appointment online?

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What are the costs associated with installation services?

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Do you offer installation services for the products purchased?

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Rack Rewards

Find out how to join our Rack Rewards program for exclusive deals and benefits, and explore the various perks of membership.

What are the benefits of the Rack Rewards program?

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How can I enroll in the Rack Rewards program?

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Stores

Get information on Rack Attack store locations, operational hours, product availability in-store versus online, in-store pickup options for online orders, and direct store contact details.

Can I pick up my online order at a local store?

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Are all products available in-store as well as online?

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What are the hours of operation for Rack Attack stores?

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Where can I find a list of Rack Attack store locations?

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Discounts & Promotions

Stay informed about Rack Attack's discounts and promotions, including special offers for Rack Rewards members, brand or product exclusions, usage of discount codes, and the duration of promotions.

How long do promotions typically last, and are they available both in-store and online?

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Can I use multiple discount codes on a single order?

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Do you offer any special discounts for first-time customers?

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How can I find out about upcoming discounts and promotions?

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Are there any brand or product exclusions from discounts and promotions?

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Products

Find guidance on a variety of topics, including warranty information, vehicle rack options, installation queries, and tips for handling gear on different types of vehicles.

What options are available for carrying bikes or skis on my convertible?

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How does underground parking affect my rack?

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Can I go through a car wash with my rack on?

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Can I get replacement parts for my rack?

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Can I transfer my existing hitch to another vehicle?

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Can I put a hitch on my car?

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What if I change vehicles?

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How can I carry gear on my factory rack?

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Can I still install a roof rack if my vehicle doesn't have rain gutters?

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Do I have to drill holes in my roof?

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What are my rack options for my vehicle?

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What warranty do you offer on your products?

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