Discover Rack Attack's range of efficient ground shipping options, learn about our free shipping for orders over $200, and understand how we handle oversized items.
Some items like cargo boxes and rooftop tents ship directly from the manufacturer using dedicated trucks. These deliveries can take up to two weeks and require your presence upon arrival. Please note that these direct shipments cannot be canceled or returned once ordered.
Rack Attack does offer shipping options, but please note that free shipping is not available. When you order, the website will automatically show the cost for the most economical shipping option, typically via USPS. Keep in mind that USPS deliveries can take up to a month. For faster delivery, we recommend upgrading to UPS air shipping.
In the uncommon situation where you receive damaged goods from Rack Attack, customer satisfaction remains a top priority. If the item has only cosmetic damage and you choose to keep it, Rack Attack offers a suitable partial refund. Alternatively, you have the option to return the item for either a replacement or a full refund, ensuring a solution that meets your needs.
Additionally, if the product is missing any items, Rack Attack will replace those items or exchange the entire unit to resolve the issue.
For oversized or special items, Rack Attack may require additional charges or longer delivery times, as these factors are dependent on the specific product characteristics. Handling fees for such items are clearly indicated on each product's page. Also, some products might be shipped directly from the manufacturer, potentially extending the arrival time.
Rack Attack primarily serves customers in Canada and the continental United States, focusing on delivering quality service in these areas. Unfortunately, international shipping, including to overseas territories (like Puerto Rico) and military bases, is not available.
Once your order is shipped, Rack Attack will send you an email with the tracking information. This allows you to conveniently track your order either through Rack Attack's portal or directly on the carrier’s website, keeping you informed every step of the way.
Rack Attack provides efficient ground shipping via UPS, USPS, and Canada Post, ensuring reliable delivery for your rack needs. For all orders exceeding $200, shipping is free within Canada and the continental US. For orders under $200, shipping rates are based on the delivery location, ensuring a fair pricing structure.
For more details, please refer to Rack Attack's Shipping & Returns page.
Learn about our hassle-free return process for unused and unassembled items within 60 days, understand restocking fees for certain returns, and find out about refund processing times.
Refunds are processed to your original payment method within 48 hours after we receive the items. However, it might take up to 7 days for your payment provider to process the refund. This part is beyond our control, so we recommend waiting a week before inquiring about your refund status.
You can return products in new condition, unused and unassembled, within 60 days of purchase for a full refund, ensuring a worry-free shopping experience. However, if the product is assembled or unpacked, it may be subject to a minimum 15% restocking fee.
Enjoy a generous 60-day return window, providing ample time to ensure your satisfaction with Rack Attack's products.
If you've installed, assembled, or unpacked any of our products and need to return them, please make sure they're in "like new" condition. We do require a restocking fee of at least 15% for such returns. This policy helps us ensure that all our customers receive top-quality products.
For more details on our return policies, please visit our Shipping & Returns page.
Returning items to Rack Attack is a straightforward process. Ensure that the items are unused, unassembled, and in their original packaging, and initiate the return within 60 days. To begin the return process, simply send us a message, and we will provide you with a return label, making the process convenient for you.
For more information on returns, visit Rack Attack's Shipping & Returns page.
Explore Rack Attack's commitment to offering the best deals with our Best Price Promise policy, including exclusions, the process for requesting a match, and considerations of shipping costs in price comparisons.
Yep, we're thorough! When we price match, we consider the total cost, including any shipping and handling charges.
Absolutely! We price match with online retailers, too, as long as they're authorized dealers. Keeping your adventures budget-friendly is our goal!
Meet our Best Price Promise! At Rack Attack, we're committed to offering you the best deal. If you find a lower price from an authorized dealer, we'll match it! This promise stands both before and within 30 days after your purchase.
Find the full details on our Best Price Promise page...
Understand Rack Attack's Guaranteed Fit policy, ensuring the perfect fit for your vehicle, with exclusions and procedures if a product doesn't fit as guaranteed.
Yes, it does! We apply the same thorough verification process to all online purchases.
While we check for overall fit, hatch clearance for cargo boxes requires manual measurement. Also, ensure your hitch matches the manufacturer's specifications for hitch products.
If there’s a fit issue, contact us! We'll sort out a return or exchange for you promptly.
To find the right fit, use our Rack Builder for roof racks, Gear Wizard for other gear, or the 'Fit My Vehicle' feature on product pages. If your fit isn't instantly confirmed, provide your vehicle details at checkout for manual verification.
Our Gear Guides meticulously review each order to confirm compatibility with your vehicle, ensuring a perfect fit every time.
Learn about Rack Attack's comprehensive installation services for all products, including cost variations, scheduling methods, typical installation times, and post-installation support.
If you face any issues post-installation, please get in touch with the store that has handled your installation. We're here to help solve any problems.
Installation time varies by product, ranging from 15 minutes to several hours.
Find out how to join our Rack Rewards program for exclusive deals and benefits, and explore the various perks of membership.
As a member of Rack Rewards, you get access to exclusive deals, free replacement keys, priority service, and more. It's free to join, so don’t miss out on these great benefits! Learn more here.
You can easily join our Rack Rewards program either in-store or online. Just visit this link to sign up and start enjoying the perks!
Get information on Rack Attack store locations, operational hours, product availability in-store versus online, in-store pickup options for online orders, and direct store contact details.
Yes, you can select a store for pickup when ordering online.
While all products are available in our stores, with some requiring special orders, not all items are available online due to shipping constraints.
Our stores are typically open from 10 am to 6 pm Monday to Saturday, and 10 am to 4 pm on Sundays. However, hours can vary by location, so it’s best to check your nearest store’s hours here.
Stay informed about Rack Attack's discounts and promotions, including special offers for Rack Rewards members, brand or product exclusions, usage of discount codes, and the duration of promotions.
Our promotions typically last 7 to 21 days and are available both online and in-store.
Only one promotional offer can be used per order.
Discounts aren't available on trailer hitches, special order items, and installation services.
Find guidance on a variety of topics, including warranty information, vehicle rack options, installation queries, and tips for handling gear on different types of vehicles.
For convertibles, a hitch-mount bike rack is usually the best option. This allows for carrying bikes and, with the right adapter, skis or snowboards as well.
One of the most daunting experiences for rack owners is unexpectedly encountering a low-clearance area with gear loaded on top of their vehicle. To avoid such mishaps, we advise measuring the total height of your vehicle with the gear fully loaded. A helpful tip is to tie a string around your finger as a reminder of this new height – it's a simple trick, but it can prevent an unfortunate situation. Remember, even the most experienced adventurers can overlook this, so it's always better to be safe!
No, it's important to remove the rack before washing your car for several reasons:
- The rack could get caught in the car wash machinery, potentially damaging both your car and the car wash equipment.
- High-pressure washing, such as wand washing, can drive dirt underneath the rack's pads, leading to damage to your vehicle's finish.
- Removing the rack allows you to thoroughly clean any water stains or dirt that may have accumulated under the pads. It also provides an opportunity to inspect the contact points of the rack for any signs of wear.
Yes! Rack Attack offers a wide selection of replacement parts online. For items not in stock, we can order them.
Generally, no. Hitches are customized for specific vehicles, so transferring one to a different model is unlikely.
Absolutely! We sell and install a variety of hitch types, suitable for nearly every make and model, including brands like Curt, EcoHitch, and Stealth Hitches. Hitches are a great way to use hitch-mounted bike racks or ski carriers, freeing up your roof rack for other items.
While base rack systems are versatile, they may not be directly transferred from one vehicle to another. You can usually reuse crossbars, towers, and accessories, only needing a new fit kit or clip. Use our Rack Builder to compare options for different vehicles.
For factory racks, we recommend adding an aftermarket rack that clamps onto your raised factory rails. This enhances your rack's versatility and typically increases its weight capacity. Adaptor clips are also available for carrying bikes, skis/snowboards, or kayaks.
Absolutely! Since the mid-eighties, vehicle manufacturers have integrated rain gutters within the door frames for a cleaner and sleeker appearance. These rain gutters are internal, but still functional. Modern racks are designed to mount by resting on the roof with a rubber pad and clamping onto the internal rain gutter. Each clip is specifically designed for different vehicle models, ensuring a secure fit. These racks are not only easy to attach and detach but also carefully designed to prevent any scratches to your paint.
Drilling is not necessary to install most of our racks. However, if you prefer a permanent solution, some vehicles do offer drilling as an option. At Rack Attack, we provide multi-sport systems that easily clamp to the roof, eliminating the need for drilling, welding, or any permanent installation. These systems are designed for ease of use, typically allowing for simple installation and removal.
Your rack options depend on your vehicle's type. To explore your options, use our Rack Builder. Just enter your vehicle's details (year, make, model, etc.), and you'll see all available rack options.
At Rack Attack, we guarantee all installations (standard or custom) for the lifetime of your vehicle. As a retailer, product warranties are exclusively provided by the manufacturers. Most of our products come with a limited lifetime warranty. For specific warranty inquiries, please contact us!
